Refund policy

Last updated: October 16, 2026

Booking & Payment

Booking with RDR Detailing reserves your appointment. Nothing is charged when you book. When you book with a card, the card is saved at checkout and charged automatically for the final amount when your detailer marks the job done. You get an email receipt. If you'd rather pay by Zelle, Venmo or cash at the end, tell us before the job is marked done. The one exception is a booking paid with an RDR gift card: you pay at checkout, where your gift card code goes in, plus a card for any part it doesn't cover. Full card terms are in our Terms of Service.

Booking Notice for Ceramic, Correction and Boats

Ceramic coating, paint correction, paint correction plus ceramic coating, and boat services need at least 2 days (48 hours) notice to book. Moving one of these services also needs 48 hours of lead time, so the new time must be at least 48 hours away. Ceramic and correction jobs can take most of a day (up to about 10 hours), and the vehicle needs to stay available until we finish.

Rescheduling & Cancellations

Through the day before your appointment: reschedule or cancel free of charge. Use the Reschedule and Cancel buttons in your confirmation email, or text or call us at (512) 387-2863.
On the day of your appointment: rescheduling or canceling has a $50 fee, or $150 for ceramic coating, paint correction, correction plus coating and boat services.
No-shows: the same fee ($50, or $150 for ceramic coating, paint correction, correction plus coating and boat services) if we arrive and can't get to the vehicle or boat, if it isn't there, or if the property won't allow the work.
If we need to move your appointment for any reason, there is no fee to you.

We charge the fee to the card saved at booking, or text you a pay link for it. If you paid at checkout with a gift card and cancel on the day or don't show, the fee comes out of what you paid and the rest is refunded. These fees exist because a reserved slot is time we have set aside for you and turned away from other customers. Ceramic coating, paint correction and boat jobs reserve most of a day, so their fee is higher.

Weather

As a mobile service, some appointments are affected by weather, especially exterior and ceramic coating work. If conditions would keep us from doing your service safely or to our standard, we will contact you to reschedule at no charge. Weather-related changes never have a fee.

Our Satisfaction Guarantee

If you're not satisfied with any part of your service, contact us within 24 hours of completion and we will come back and re-address that area at no charge. The guarantee covers the work we did. It does not cover:

conditions we noted before we started, or results we told you may not be fully achievable, such as deep scratches, permanent stains or oxidized gelcoat;
problems caused after the service, such as rain, washing or contamination during a coating's cure period, or skipped aftercare; or
work that was cut short because the vehicle or boat had to leave.

Refunds

Most bookings are paid after the work is done, and we fix concerns by coming back, so refunds are not usually needed. If you paid at checkout with a gift card and cancel through the day before, everything you paid is refunded automatically: the gift card part to your gift card, and any card part to your card. Card refunds can take 5 to 10 business days to show. Otherwise, where a refund is warranted, RDR Detailing decides it case by case. Approved refunds go back to the original payment method where possible.

Damage

If you think something was damaged during service, tell us within 24 hours of completion, with photos. Our Terms of Service explain how we review and handle damage claims.

Questions About a Charge

If a charge looks wrong, please contact us at (512) 387-2863 or rider@rdrdetailing.com before disputing it with your bank. We will look into it and fix any mistake.

Gift Cards

Gift cards are not refundable and can't be redeemed for cash except where required by law. They never expire and can be used toward any service or add-on. Any unused balance stays on the card.

On-Site Quote Adjustments

Prices listed online reflect vehicles and boats in average condition. Excessive pet hair, heavy staining, biohazards or severe soiling may require an adjusted quote, which we will always confirm with you before beginning that work. No surprise charges.

Garage Plan

Garage Plan visits are paid after each visit (a first visit booked with an RDR gift card is paid at checkout), and you can cancel anytime with no fee. Our Cancellation Policy for pay-after bookings and the Garage Plan has the details.

Contact

RDR Detailing, LLC, Austin, TX. Phone or text: (512) 387-2863. Email: rider@rdrdetailing.com.